Refund policy
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rengco.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Upon inspection of items returned in their original packaging and new condition, a refund will be issued less a 15% restocking fee.
You can always contact us for any return questions at info@rengco.com.
DAMAGED SHIPMENTS
A Truck Line freight company may deliver the item(s) you have ordered if they are oversized and noted as freight. You, or persons acting on your behalf, must be present at the time of delivery.
If you receive a shipment or an order of RENG products from RENG—or from any showroom retailing RENG products—with concealed damage, Line Freight, or Ground Shipments (UPS/FEDEX), you must report the damage within 48 hours to info@rengco.com. If you fail to report the damage in a timely manner you could be responsible for all damages. Please be sure to open and inspect your products immediately. Any defect must be reported with photography of packaging and damaged goods within 48 hours of receipt of merchandise. Claims for defective merchandise will not be honored if the item is used or installed. Claims will not be honored after 48 hours.
WRONG PRODUCTS RECEIVED
If you are shipped a different product than you ordered, please Email Us or call us at 214‑747‑3386 within 48 hours of receiving the product. We will provide instructions on how and where to ship them back. We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.
REFUNDS
You can expect a refund in the same form of payment originally used for purchase within 15 days of our receiving your return or request to cancel your unshipped merchandise. Please understand that it takes several days for us to go through returns and inspect them. After inspection, it is sent to our credit department for processing. If accepted, a refund is given and it takes several business days for a credit to be posted by the credit card processor and issuing bank.
Please note, all refunds will be issued less a 15% restocking fee.
EXCEPTIONS & NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.