Frequently Asked Questions

If you are a designer or sell to the trade, please fill out our trade program enrollment form. Make sure to upload your resale form attached when completing the form. You will receive an email from info@rengco.com for confirmation. 

Orders may be placed online, in one of our showrooms, or by emailing info@rengco.com

Yes.

All items ship via UPS Ground unless otherwise noted. Some styles may need to be palletized depending on weight and quantity ordered.

Expedited shipping options are available. Please contact info@rengco.com for shipping costs and options.

For international shipping information, please contact info@rengco.com

If the product(s) is in stock and standard, it will ship within 5 business days. If the product(s) is out of stock, lead time is between 4-6 months.  If the product(s) have been customized it will depend on the nature of the work required, generally between 4-8 weeks.

You can find more information in our return policy.

We recommend hiring a licensed electrician, especially when it comes to our integrated LED styles. We have installation and assembly instructions for all fixtures online and shipped inside each item's box.

Please view each item's description to confirm whether the bulb is included in your purchase.
For handblown bulbs, please visit talalighting.com.

Please contact info@rengco.com following purchase to help with the service specifications and service fee for any custom swivel canopies you require. Ceiling degree must be included to provide correct joint part.

Glass cleaner or diluted white vinegar solution for all glass and crystal material. For all other components and fixtures, use a dry or damp cloth with only water.

Yes! All collections are UL approved.

Contact info@rengco.com for this information. Provide shape (rectangular, circular, etc.) of canopy. Provide style and quantity of pendants for the individual canopy.

Depending on when information is received by info@rengco.com and approved by purchaser, the lead time is between 4-8 weeks.

Yes, we can assist you with custom arrangements. Contact info@rengco.com with the style, quantity, and desired maximum hanging height (ceiling to base of pendant body) of each light fixture. Purchases of said fixtures will be made online, and we will ship with the correct lengths in each box.

Generally, no, we are not able to customize the fixture beyond height. Due to the handcrafted nature and being handmade in Italy, we are not able to change the design, but if you plan to purchase more than 15 of a single fixture style, there are exceptions. Please contact info@rengco.com for more information on this and what the project entails. Lead time is at least 6 months.

Yes, corded fixtures can be adjusted on site. Fixtures with rods cannot be. Each rod fixture will come in 23.5” (minus the threading) increments to get you at the maximum standard height listed on the fixture’s product page. If there are more customizations you would like to make to the height of a rod fixture, or increase beyond a corded fixture’s standard maximum, please contact info@rengco.com.